Refund Policy

1. Refund Eligibility

We offer refunds under the following conditions:

• Service downtime exceeding our 99.9% uptime guarantee
• Cancellation within 30 days of initial subscription (money-back guarantee)
• Technical issues that prevent you from using our services
• Billing errors or unauthorized charges

2. 30-Day Money-Back Guarantee

New customers can request a full refund within 30 days of their initial subscription. This applies to monthly and annual plans. To be eligible for this guarantee:

• You must be a first-time customer
• The refund request must be made within 30 days of service activation
• You must provide a reason for the refund request
• Any domain registration fees are non-refundable

3. Refund Process

To request a refund, please contact our support team at contact@alhomsi.dev or +90 537 416 7197. Please include:

• Your account email address
• Invoice number or transaction ID
• Reason for the refund request
• Any relevant supporting documentation

We will review your request within 2-3 business days and notify you of the approval or rejection of your refund.

4. Refund Timeline

Approved refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase. Processing times may vary depending on your financial institution.

5. Partial Refunds

In certain circumstances, partial refunds may be issued:

• Pro-rated refunds for service downtime beyond our SLA
• Downgrade requests within the billing period
• Service interruptions caused by our infrastructure

6. Non-Refundable Items

The following items are non-refundable:

• Domain registration and renewal fees
• SSL certificate purchases
• Third-party software licenses
• Custom development work
• Setup fees (where applicable)

7. Service Credits

Instead of monetary refunds, we may offer service credits for:

• Service interruptions
• Performance issues
• Customer satisfaction gestures

Service credits are applied to your account and can be used for future services. They do not expire but are forfeited upon account termination.

8. Chargebacks and Disputes

We encourage customers to contact us directly before initiating chargebacks with their payment provider. Unauthorized chargebacks may result in account suspension and additional fees. We reserve the right to dispute illegitimate chargebacks.

9. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: contact@alhomsi.dev
• Phone: +90 537 416 7197
• Business Hours: 9 AM - 6 PM (UTC+3)